Licensing

Licensing

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  3. When I try to open WB, it crashes immediately. The error is below Faulting application name: AnsysFWW.exe, version: 20.1.0.0, time stamp: 0x5dd1a285 Faulting module name: InProcessClient64.dll, version: 3.6.6.104, time stamp: 0x5e0b181d Exception code: 0xc0000409 Fault offset: 0x00000000000e7048 Faulting process id: 0x2a78 Faulting application start time: 0x01d5f16a04269419 Faulting application path: C:Program FilesANSYS Incv201FrameworkbinWin64AnsysFWW.exe Faulting module path: C:Program FilesSentinelOneSentinel Agent 3.6.6.104InProcessClient64.dll Report Id: 4bb860fb-f58d-4750-8923-393107ffbad1 Faulting package full name: Faulting package-relative application ID: Is something wrong with my installation?

When I try to open WB, it crashes immediately. The error is below Faulting application name: AnsysFWW.exe, version: 20.1.0.0, time stamp: 0x5dd1a285 Faulting module name: InProcessClient64.dll, version: 3.6.6.104, time stamp: 0x5e0b181d Exception code: 0xc0000409 Fault offset: 0x00000000000e7048 Faulting process id: 0x2a78 Faulting application start time: 0x01d5f16a04269419 Faulting application path: C:Program FilesANSYS Incv201FrameworkbinWin64AnsysFWW.exe Faulting module path: C:Program FilesSentinelOneSentinel Agent 3.6.6.104InProcessClient64.dll Report Id: 4bb860fb-f58d-4750-8923-393107ffbad1 Faulting package full name: Faulting package-relative application ID: Is something wrong with my installation?

Tagged: 2020 R1, AnsysFWW, AnsysWBU, inprocessclient, Installation/Licensing/Systems, N/A, Product Specific Issue, Security, sentinel one, Workbench Platform - SYS
    • January 25, 2023 at 7:28 am
      FAQFAQ
      Participant

      This is a known issue with the Sentinel One Virus portection program blocking ANSYS 2020R1 applications from running. Affected applications are SpaceClaim, Workbench and possibly others. The fix is to create exceptions in Sentinel One for the affected programs. Instructions for doing this are available on the Sentinel One website.

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