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[FAQ]

Problem Description: RSM file transfer fails after successfully transferring a rather large file (download time > 10 mins per file) Comments: User Proxy gets a timeout when a certain time has passed after the last operation. The last operation in this case is triggering the transfer of a file, i.e. when the file transfer takes longer than this time (“Idle Timeout”), the user proxy is stopped. This leads to the failure. Resolution: Set the variable “Idle Timeout” to a higher value (expected max. time for the transfer of a single file, e.g. 60-100 minutes). This has to be done on all RSM managers and compute servers (if the install is not shared). The variable is located in ANSYS Incv160RSMConfigAns.Rsm.AppSettings.config file. Locate the Section. Then specifically line number 99 for this entry. After changing the variable, the RSM compute server service has to be restarted.