Licensing

Licensing

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  3. Question: Installation of the ANSYS License Manager 17.x on a Windows 7 platform fails during the configuration stage. The following error appears in the install_licconfig.log file: *** CREATING THE ‘ANSYSLicensingTomcat’ SERVICE… …Using JRE from the following location: C:Program FilesANSYS IncShared FilesLicensingtoolsjavawinx64 …The ‘ANSYSLicensingTomcat’ service was successfully installed. *** CONFIRMING THAT PORT 1084 IS FREE… …The port is free. *** ATTEMPTING TO START THE ‘ANSYSLicensingTomcat’ SERVICE… An attempt will be made to start the existing ‘ANSYSLicensingTomcat’ service, if it is stopped… …ERROR: The ‘ANSYSLicensingTomcat’ service was started but then stopped. …FATAL ERROR: The ‘ANSYSLicensingTomcat’ service was not able to be started. The licensing configuration cannot continue until this issue is resolved. Exiting. *** Exiting the configuration with exit code 2 ***

Question: Installation of the ANSYS License Manager 17.x on a Windows 7 platform fails during the configuration stage. The following error appears in the install_licconfig.log file: *** CREATING THE ‘ANSYSLicensingTomcat’ SERVICE… …Using JRE from the following location: C:Program FilesANSYS IncShared FilesLicensingtoolsjavawinx64 …The ‘ANSYSLicensingTomcat’ service was successfully installed. *** CONFIRMING THAT PORT 1084 IS FREE… …The port is free. *** ATTEMPTING TO START THE ‘ANSYSLicensingTomcat’ SERVICE… An attempt will be made to start the existing ‘ANSYSLicensingTomcat’ service, if it is stopped… …ERROR: The ‘ANSYSLicensingTomcat’ service was started but then stopped. …FATAL ERROR: The ‘ANSYSLicensingTomcat’ service was not able to be started. The licensing configuration cannot continue until this issue is resolved. Exiting. *** Exiting the configuration with exit code 2 ***

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    • January 25, 2023 at 7:28 am
      FAQFAQ
      Participant

      Answer: This problem is caused by the failure to move some of the installation files into their correct places. In this particular instance some of the binary files in the c:program filesansys incshared fileslicensingwinx64update folder have not been moved up one level to the winx64 folder. 1) Go to the C:Program FilesAnsys incshared fileslicensingwinx64update folder and move all the remaining binaries up one level to the c:program filesansys incshared fileslicensingwinx64 folder. Remove the (now) empty update folder. 2) In an elevated command prompt window (Start > right click on Command Prompt and select Run as Administrator) type the licensing configuration command shown in the install.log: “C:Program FilesANSYS IncShared FilesLicensingtoolsbinwinx64ansyslm_config.exe” -install -lang en-us This will start the Tomcat service to allow use of the License Management Center and will also complete the configuration of the ANSYS Licensing

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