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[FAQ]

This error message can occur when not all Windows Updates have been installed. The problem signature might look as follows: Signature du problème 01:AnsConfigRSM.exe Signature du problème 02:19.1.0.0 Signature du problème 03:5ac665aa Signature du problème 04:Ans.Rsm.ExternalLibraryWrapper Signature du problème 05:19.1.0.0 Additionally, when starting Workbench or any other product the following error message is displayed: Unable to start the program because api-ms-win-crt-runtime-l1-1-0.dll is missing on your computer. Try to reinstall the program for correcting the problem. The missing dll api-ms-win-crt-runtime-l1-1-0.dll is installed with a Windows update. For resolving the issue do the following: 1) Check for Windows Updates and install them 2) Re-install ANSYS Additionally, you can download and install the Update for Universal C Runtime in Windows from Microsoft, which includes the missing library. https://support.microsoft.com/fr-fr/help/2999226/update-for-universal-c-runtime-in-windows?ranMID=24542&ranEAID=a1LgFw09t88&ranSiteID=a1LgFw09t88-OKAh3ir_TxijaT6CvSvcgA&epi=a1LgFw09t88-OKAh3ir_TxijaT6CvSvcgA&irgwc=1&OCID=AID681541_aff_7593_1243925&tduid=(ir_Vo3SWG3zq3ElxDGRlF1uoXj:UkjVbQxzB0DeRM0)(7593)(1243925)(a1LgFw09t88-OKAh3ir_TxijaT6CvSvcgA)()&irclickid=Vo3SWG3zq3ElxDGRlF1uoXj:UkjVbQxzB0DeRM0.