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  3. ANSYS SpaceClaim: KeyShot is inaccessible from SpaceClaim ribbon tab. It keeps prompting to download.

ANSYS SpaceClaim: KeyShot is inaccessible from SpaceClaim ribbon tab. It keeps prompting to download.

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    • June 5, 2023 at 7:05 am
      FAQFAQ
      Participant

      Ensure that registry keys in HKEY_LOCAL_MACHINE > SOFTWARE > Luxion > KeyShot6 are pointing to the correct directory and/or files. BinFolder, BinName, ResourceFolder, Resources should all be populated with file paths. The most common problem is they are still pointing to an old KeyShot location (i.e. KS 5 instead of 6) or the customer has installed in a location other than the default C: path. If these are missing entirely, it means security blocked modification to the Windows registry and KS must be reinstalled with full administrator privileges or antivirus disabled.

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